Terms & Conditions

Effective Date: January 1st, 2025
Last Updated: January 1st, 2025

Welcome to Witness Mi LLC (“Company,” “we,” “our,” or “us”).

These Terms of Use (“Agreement”) govern your access to and use of witnessmi.com (“Website”) and our services, including but not limited to AI-generated storytelling videos. By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Website.

1. Acceptance of Terms

By accessing and using this Website, you affirm that you:

  • Are at least 18 years old or the legal age of majority in your jurisdiction.
  • Have the legal capacity to enter into a binding agreement.
  • Will comply with all applicable laws and these Terms of Use.

If you are using our services on behalf of a minor (e.g., a parent or legal guardian), you confirm that you have the legal authority to consent on their behalf.

2. Description of Services

Witness Mi LLC provides a personalized AI-powered storytelling platform, enabling users to:

  • Submit audio recordings, text responses, and images to generate AI-powered video stories.
  • Receive AI-generated videos based on their submitted content.
  • Customize their storytelling experience using pre-set or custom questions.

We do not guarantee any specific outcome or the accuracy of AI-generated content.

3. User Accounts & Responsibilities

A. Registration & Account Security

  • To access certain features, you may need to create an account.
  • You must provide accurate and complete information during registration.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to notify us immediately if you suspect unauthorized access to your account.

We are not liable for any loss or damage resulting from unauthorized account access.

B. Account Termination
We reserve the right to:

  • Suspend or terminate accounts that violate these Terms.
  • Refuse service to anyone at our sole discretion.
  • Remove or restrict access to any submitted content that violates our policies.

4. User Content & Intellectual Property

A. Ownership of Submitted Content
By submitting content (audio, images, text, or other media) to our platform, you confirm that:

  • You own the content or have the legal right to submit it.
  • Your content does not infringe on any third-party rights.
  • By submitting content to Witness Mi LLC, you grant us a non-exclusive, worldwide, royalty-free, and irrevocable license to use, edit, and distribute your content solely for the purpose of creating and delivering the storytelling services you requested. You retain full ownership of your original content, and we will never use it for advertising or other purposes without your explicit permission.

B. AI-Generated Content Ownership

  • Ownership of AI-generated videos: The final video product is licensed to you for personal, non-commercial use.
  • We retain all rights to AI processing methods, templates, and proprietary technologies used in the creation process.

You may not sell, resell, or commercially exploit our AI-generated videos without prior written permission.

5. Payment, Refunds & Pricing Policy

A. Payments & Billing

  • All payments are processed through Stripe (a secure payment processor).
  • You agree to provide accurate billing information.
  • If a payment is declined, we reserve the right to suspend services until payment is resolved.

B. 30 day Refund Policy

  • We offer a 30-day money-back guarantee. If you’re not satisfied with your experience, you may request a refund within 30 days of your purchase by emailing us at [email protected] with your order details and a brief explanation of the issue.

    Please note:
    If you purchase an EchoMemory Box, the same 30-day policy applies but you will have to return the box and pay for postage. Once it arrives in our location the refund will be issued only if the box is undamaged.

C. Pricing & Modifications

  • Prices are subject to change at any time without notice.
  • Promotional offers and discounts cannot be retroactively applied to previous purchases.

6. Prohibited Uses

You agree not to use the Website or our services:

  • For any unlawful purpose.
  • To submit content that is defamatory, obscene, abusive, or infringes on third-party rights.
  • To impersonate another person or misrepresent your affiliation.
  • To interfere with our security measures (e.g., hacking, reverse engineering, or unauthorized access).
  • To create AI-generated content for illegal, sexually explicit or unethical purposes.

Violation of these terms may result in account termination and legal action.

7. Website Security & Data Protection

We take reasonable security measures to protect user data, including:

  • Encryption for sensitive data.
  • Secure storage for uploaded files.
  • Multi-factor authentication (MFA) for internal access.
  • Routine security audits to detect and prevent unauthorized access.

However, no system is 100% secure. By using our Website, you acknowledge that data breaches are possible, and we are not liable for unauthorized access beyond our control.

8. Disclaimers & Limitations of Liability

By purchasing the EchoMemory Box, you agree to the following terms:

1. 30-Day Return Policy

You may request a refund or replacement for the EchoMemory Box within 30 days of delivery if:

  • The product arrives damaged or defective.

  • You contact us within 30 days with proof of issue (photo/video) and your order details.

To initiate a return or replacement, email [email protected] with your order number and a description of the issue.

2. No Refunds After 30 Days

Due to the custom nature of this product and its integration with a personalized video, no refunds or replacements will be issued after 30 days from the delivery date, regardless of usage or condition.

3. No Warranty Provided

The EchoMemory Box is provided as-is without any express or implied warranties. While we ensure each unit is tested before shipment, we do not guarantee long-term performance.

4. Shipping

  • The EchoMemory Box is only available for delivery within the United States.

  • A flat shipping fee of $6.95 applies to each order.

  • Delivery time is currently estimated at 3–4 weeks due to high demand.

5. Functionality

Each box is pre-loaded with your personalized Witness Mi video and is programmed to automatically play upon opening. No internet connection or setup is required. The device is not reprogrammable after delivery.

One explainer video is also included in each EchoMemory Box along with your personalized video.

A. “As-Is” Services

  • Our services are provided “as is” and “as available”, without warranties of any kind.
  • We do not guarantee that AI-generated content will be error-free, accurate, or meet your expectations.

B. Limitation of Liability
To the maximum extent permitted by law, Witness Mi LLC is not liable for:

  • Any loss of data, revenue, or profits arising from the use of our services.
  • Any errors, inaccuracies, or unexpected AI-generated content.
  • Any security breaches or unauthorized access beyond our reasonable control.

C. Indemnification
You agree to indemnify and hold Witness Mi LLC harmless from any claims, damages, or liabilities arising from:

  • Your use of our services.
  • Your violation of these Terms.
  • Any third-party claims regarding your submitted content.

9. Third-Party Links & Integrations

  • Our Website may contain links to third-party websites (e.g., Stripe, Vimeo, AWS).
  • We are not responsible for the privacy practices, security, or policies of these third parties.

10. Governing Law & Dispute Resolution

A. Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles.

B. Arbitration Agreement

  • Dispute Resolution: Any disputes must first be resolved through good-faith negotiations.
  • Binding Arbitration: If unresolved, disputes shall be settled through binding arbitration in California, rather than court litigation.
  • No Class Actions: You agree to resolve disputes only on an individual basis (no class actions permitted).

11. Changes to These Terms

We reserve the right to modify these Terms at any time. If changes are significant, we will notify users via:

  • Email (if applicable).
  • A notice on our Website.

Continued use of our Website after updates constitutes acceptance of the new Terms.

12. Contact Information

For questions regarding these Terms, contact us at:

📧 Email: [email protected]

By using witnessmi.com, you acknowledge that you have read, understood, and agreed to these Terms of Use. If you do not agree, please discontinue use immediately.